You Won’t See U.S. or European Airlines Staffs Doing This

A frequent international traveler, I often post about how bad U.S. airlines have become and how European are starting to decline, too. The contrast between airlines from the Americas and Europe and those from the Middle East and Asia has become stark. Skytrax has long published the most objective and reputable ranking of the world’s airlines. Only one airline from outside the Middle East and Asia ranks among Skytrax’s Top Ten in the world: Air France. Moreover, no more than one airline from Europe and the Americas ranking in that top ten is usual. In recent years, Lufthansa had ranked in the Top Ten but no longer does; not more than one airline from the Americas or Europe has in decades; and in many years none does. Skytrax hasn’t picked its Top Ten for 2024, but atop its Top Ten last year were: Singapore, Qatar, ANA (All Nippon Airlines), Emirates, Japan Airlines, Turkish Airlines, Air France, Cathay Pacific of Hong Kong, EVA (Evergreen Airlines) of Taiwan, and Korean Airlines. Although a pedant might claim that Turkish is a European airline because it’s based in Istanbul west of the Bosporus, its service is distinctly Middle Eastern (meaning very good). Although their small airline, Drukair, isn’t rank by SkyTrax, the people of the Kingdom of Bhutan, a nation which uses a civic metric called the Gross National Happiness Index to judge itself, could make a case that it has the friendliest service in the world. Judge from this five-minute video from them. You won’t see the employees of Delta, British Airways, Latam, or Olympic doing this.

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